Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you purchased it in (unless there the damage was due to something in how the product was made), unworn or unused. You’ll also need proof of purchase. 

To start a return, you can contact us at ethereal.threads.collective@gmail.com. 

If your return is accepted, I’ll share instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ethereal.threads.collective@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) are non-refundable. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ethereal.threads.collective@gmail.com.